In most cases, it is a hardware issue with the camera
This issue with the camera is likely related to its infrared sensor.
To resolve this, try to:
1) Power Cycle the Camera:
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- Disconnect the camera from its power source.
- Wait for about 20 seconds.
- Reconnect the power and allow the camera to reboot.
2) Physical Inspection and Gentle Tapping:
- Inspect the camera lens to ensure no protective film is obstructing the view.
- Gently tap the camera near the lens area to potentially dislodge a stuck IR-cut filter.
3) Manually Toggle Day/Night Mode:
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- Access the camera's settings through the web interface or associated software.
- Locate the image or display settings.
- Switch between 'Day' (color) and 'Night' (black and white) modes multiple times to attempt to reset the IR-cut filter.
In case that does not help, please reach out to the camera installer, as the camera may be defective and need to be replaced.